Architecture overview

Aarambh Desk is a comprehensive ticketing and issue resolution solution tailored for Network Participants (NPs) operating within the ONDC ecosystem. It streamlines grievance management and support workflows in compliance with ONDC’s grievance redressal policies, ensuring quick, structured, and traceable resolution of issues across buyer, seller, and logistics platforms.

With minimal integration effort, NPs can use Aarambh Desk to handle issues, disputes, consumer complaints, and operational escalations — all through a unified, automated, and policy-aligned interface.

The diagram below illustrates how Aarambh Desk streamlines the IGM framework for Network Participants, enabling effortless adoption and seamless grievance management within the ONDC network.