Introduction

Issue & Grievance Management (IGM) 2.0

The Issue & Grievance Management (IGM) system in ONDC facilitates dispute resolution between:

• Buyers/Sellers and Network Participants (NPs)

• Two NPs

IGM ensures transparency, fairness, and data security, acting as a neutral facilitator to resolve disputes efficiently within the network.

How Aarambh Enhances ONDC IGM:

Aarambh provides a plug-and-play infrastructure that simplifies Issue and Grievance management integration for enterprises operating on ONDC. Our solution offers:

• Effortless IGM 2.0 Compliance – Pre-configured APIs that ensure compliance with ONDC’s IGM framework with minimal effort.

• Seamless Integration – Easy-to-integrate APIs that significantly reduce development overhead and accelerate deployment.

• Scalable & Secure Infrastructure – Enterprise-grade security, high availability, and scalability to handle large transaction volumes efficiently.

With Aarambh, Network Participants (NPs) can achieve ONDC IGM 2.0 compliance without the complexities of managing complex operations workflows, ensuring a cost-effective, transparent, and automated ticket resolution